9uok Casino – Privacy Policy

1. Introduction

1.1 9uok Casino is committed to protecting the privacy and personal data of all users of its platform. This Privacy Policy has been prepared in accordance with the requirements of Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC").

1.2 This Privacy Policy applies to all personal data collected through the 9uok website, mobile platform, customer support channels, and any other touchpoints through which you interact with 9uok.

1.3 Please read this Privacy Policy carefully. If you have any questions or concerns about how 9uok handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

1.4 This Privacy Policy should be read together with 9uok's Terms & Conditions, which are available at Terms & Conditions.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 9uok Casino is the personal information controller in respect of the personal data it collects and processes in connection with the 9uok platform.

2.2 As a personal information controller, 9uok determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law.

2.3 9uok has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. The DPO can be contacted at the details provided in Section 15.

3. Personal Data We Collect

3.1 9uok collects the following categories of personal data from users of the platform:

3.2 9uok does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless specifically required for regulatory compliance purposes, in which case your explicit consent will be sought.

4. How We Collect Your Data

4.1 Directly from you — when you register for a 9uok account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions.

4.2 Automatically — when you access and use the 9uok platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. See Section 8 for more details on cookies.

4.3 From third parties — 9uok may receive personal data about you from third-party identity verification providers, payment processors (such as GCash and Maya), fraud prevention services, and regulatory authorities where required by law.

4.4 From publicly available sources — in connection with our AML and fraud prevention obligations, 9uok may cross-reference your information against publicly available databases, sanctions lists, and politically exposed persons (PEP) registers.

5. How We Use Your Personal Data

5.1 9uok uses your personal data for the following purposes:

• Account management — to create, maintain, and manage your 9uok account, including verifying your identity and age;
• Service delivery — to provide you with access to games, process your deposits and withdrawals, and deliver the features of the 9uok platform;
• Legal and regulatory compliance — to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible gaming — to monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Customer support — to respond to your inquiries, resolve disputes, and improve our support services;
• Marketing and promotions — to send you information about 9uok promotions, bonuses, and new features, where you have consented to receive such communications;
• Platform improvement — to analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 9uok platform.

5.2 9uok will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or as otherwise permitted by applicable law.

6. Legal Basis for Processing

6.1 Under the Data Privacy Act of 2012, 9uok processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and 9uok (i.e., the Terms & Conditions), including providing gaming services and processing financial transactions;
• Legal obligation — processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA obligations, and tax reporting requirements;
• Legitimate interests — processing is necessary for 9uok's legitimate interests, including fraud prevention, platform security, and improving our services, provided such interests are not overridden by your rights and interests;
• Consent — where 9uok relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

7.1 9uok does not sell, rent, or trade your personal data to third parties for their own commercial purposes. 9uok may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where required by law;
• Payment processors — GCash, Maya, and Philippine banking partners for the purpose of processing deposits and withdrawals;
• Identity verification providers — third-party KYC and age verification service providers engaged by 9uok to assist with regulatory compliance;
• Technology and infrastructure providers — cloud hosting, cybersecurity, and platform technology providers who process data on 9uok's behalf under strict data processing agreements;
• Game software providers — licensed game developers and live dealer studios whose games are available on the 9uok platform, to the extent necessary for game operation and fairness auditing;
• Professional advisers — lawyers, auditors, and consultants engaged by 9uok, subject to professional confidentiality obligations;
• Law enforcement — where 9uok is required or permitted by law to dis close your personal data to law enforcement agencies or courts in connection with legal proceedings or investigations.

7.2 Where 9uok engages third-party service providers to process personal data on its behalf, 9uok ensures that appropriate data processing agreements are in place that require those providers to process personal data only on 9uok's instructions and in accordance with applicable data protection law.

8. Cookies & Tracking Technologies

8.1 9uok uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the 9uok platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use the platform.

8.2 9uok uses the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance cookies — collect anonymized information about how users interact with the platform to help us improve performance and identify errors.
• Functional cookies — remember your preferences such as language settings, display options, and responsible gaming limits.
• Analytics cookies — help 9uok understand aggregate usage patterns and measure the effectiveness of platform features and promotions.

8.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9uok platform. Instructions for managing cookies are available in your browser's help documentation.

8.4 9uok does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

9. Data Retention

9.1 9uok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

9.2 In general, 9uok applies the following retention periods:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations;
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and applicable tax regulations;
• Customer support communications — retained for three (3) years from the date of the communication;
• Technical and usage data — retained for up to two (2) years from collection, after which it is anonymized or deleted;
• Marketing consent records — retained for the duration of your consent and for one (1) year following withdrawal of consent.

9.3 Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, 9uok will securely delete or anonymize that data.

10. Data Security

10.1 9uok implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9uok platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting access to personal data to authorized personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems containing personal data;
• Staff training on data protection and information security best practices.

10.2 While 9uok takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your 9uok login credentials confidential and for notifying 9uok immediately if you suspect unauthorized access to your account.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9uok will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.

11. Your Data Subject Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9uok:

• Right to be informed — the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access — the right to request a copy of the personal data 9uok holds about you and information about how it is processed;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9uok's legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 9uok has not handled your personal data in accordance with applicable law.

11.2 To exercise any of the above rights, please contact 9uok's Data Protection Officer using the contact details in Section 15. 9uok will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11.3 9uok may need to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to unauthorized persons.

12. Children's Privacy

12.1 The 9uok platform is strictly intended for users who are at least twenty-one (21) years of age. 9uok does not knowingly collect personal data from individuals under the age of 21.

12.2 If 9uok becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account.

12.3 If you believe that a minor has registered for a 9uok account or that 9uok has collected personal data from a minor, please contact our support team immediately at the contact details provided in Section 15.

13. International Data Transfers

13.1 9uok primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to recipients located outside the Philippines (for example, to technology infrastructure providers or game software suppliers), 9uok will ensure that such transfers are carried out in accordance with the requirements of the Data Privacy Act and NPC guidelines on cross-border data transfers.

13.2 9uok will only transfer personal data to countries or organizations that provide an adequate level of data protection, or where appropriate safeguards are in place, such as contractual clauses approved by the NPC.

14. Updates to This Privacy Policy

14.1 9uok reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or 9uok's data processing practices.

14.2 Where changes to this Privacy Policy are material, 9uok will notify registered users by email or by posting a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.

14.3 Your continued use of the 9uok platform following notification of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Privacy Policy, you must cease using the platform and may close your account in accordance with the Terms & Conditions.

14.4 We recommend that you review this Privacy Policy periodically to stay informed of how 9uok protects your personal data.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or 9uok's handling of your personal data, please contact our Data Protection Officer:

• Data Protection Officer: 9uok Casino DPO
• Email: [email protected]
• Support Email: [email protected]
• Response Time: Within 15 business days of receipt

15.2 If you are not satisfied with 9uok's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila, Philippines